Making a good first impression and keeping your customers happy is one of the most important things you can do as an insurance agency. Below are 8 surprising facts to consider about customer satisfaction.
78% of consumers have bailed on a transaction because of a poor service experience.
News of bad customer service reaches twice as many ears as praise for a good service experience.
7 in 10 Americans said they were wiling to spend more with companies they believe provide excellent customer service.
According to consumers, customer service agents failed to answer their questions 50% of the time.
In the last year, 67% of customers have hung up the phone out of frustration because they could not talk to a real person.
70% of buying experiences are based on how the customer feels they are being treated.
86% of consumers quit doing business with a company because of a bad customer experience.
58% of Americans perform online research about the products and services that they are considering purchasing.