Geico and Similar Companies: See How They Stack Up

Fran
Dani Milton
March 30, 2021

The Government Employees Insurance Company (GEICO) is the nation's second-largest auto insurance company. The Maryland-based business was founded by Leo Goodwin Sr., and his wife, Lilian, in 1936. It is currently a subsidiary of Berkshire Hathaway. According to the Insurance Information Institute, the insurer dominates 13.8 percent of the private-passenger car insurance market.

In the past, Geico only sold policies to government employees and military personnel. Today, any person can purchase a policy from Geico. Their company currently operates in all 50 states and Washington, D.C.

Geico Ratings

Geico earned the following ratings from different accreditation and consumer research agencies.

Financial Strength Scores

  • Standard and Poor's (S&P) Financial Strength Rating: A++
  • Moody's Insurance Financial Strength Rating: Aa1

Customer Satisfaction Ratings

  • J.D. Power: #1 in Customer Satisfaction Among Auto Insurers in the Northwest and North Central Regions

Geico's Auto Insurance Coverages

In many jurisdictions, drivers must prove they are financially responsible when they register vehicles. This fancy term means drivers must have valid car insurance before they can drive.

Most states, except New Hampshire and Virginia, ask their drivers to get insurance coverage that meets the minimum limits or higher. The requirements for these policies differ depending on where you live. It includes liability coverage which covers damages and injuries that you may cause to another driver. Sometimes, it will pay your legal expenses if the other driver sues you for the accident. In some states, personal injury protection is required too.

Besides the mandatory minimum liability insurance, your lender may require you to carry full coverage. Full coverage auto insurance includes collision or comprehensive insurance that protects the lender's assets. Once you've paid off your loan, you can drop these coverages.

Here are the coverages that Geico offers:

Full Coverage

Full coverage includes standard liability (Bodily Injury and Property Damage), Collision and Comprehensive coverages. Other states may require Medical Payments or Personal Injury Protection (PIP). Geico's average premium is usually lower than most of the competition.

  • Bodily Injury – This insurance pays off another driver's medical bills when they sustain injuries in an accident you caused.
  • Property Damage – It reimburses another driver when you damage their vehicle, belongings, or other property.
  • Uninsured/Underinsured Motorist Bodily Injury – This coverage pays your medical expenses when an underinsured driver crashes into your vehicle.
  • Uninsured/Underinsured Motorist Property Damage – It helps you when a driver with little or no coverage damages your vehicle in an accident.
  • Collision - Lenders require individuals financing a car to take out this coverage. It repairs or replaces your damaged vehicle if it collides with another vehicle or object. These include items like fences, poles, or trees.
  • Comprehensive – It pays to repair or replace your vehicle if it's stolen or damaged in an incident that's non-collision-related. Comprehensive typically covers fires, vandalism, and falling objects (like hail).
  • Medical Payments/ Personal injury Protection (PIP) – This coverage comes in handy when you need to pay off your accident-related medical expenses, regardless if you're at fault. It also reimburses your passengers' medical costs.

Optional Auto Insurance Coverages

Here is some additional coverage that GEICO provides for automobiles.

  • Emergency Roadside Assistance – This optional coverage provides roadside assistance 24/7 days a week for customers using their app. Individuals can access coverage through their app.
  • Rental Reimbursement – It pays for your rental car costs while a mechanic repairs your vehicle because of a covered claim. You can keep the rental car until your damaged vehicle is road-ready or your coverage runs out.
  • Mechanical Breakdown Insurance – MBI will pay for unexpected car repairs for new cars that need repairs. It is similar to a dealer's extended car warranty.
  • No-Fault Coverage – It pays for your accident-related medical expenses and lost wages, regardless if you are at-fault.
  • Comprehensive Claim Forgiveness – Geico will not raise your rates for your first claim.
  • Accident Forgiveness – It ensures that your insurance rate won't rise because of your first at-fault accident. It is not available in CA, CT, or MA.
  • DriveEasy – A new program that tracks your driving and provides you savings based on your behavior.

Geico's Additional Insurance Coverages

Do you need additional insurance that protects more than your vehicle? You may be interested in their other coverages that can protect your home, wallet and personal belongings. Other policies Geico offers include:

  • Boat Insurance
  • Business Insurance
  • Auto Insurance
  • Commercial Auto Insurance
  • Commercial Property Insurance
  • Flood Insurance
  • Home Insurance
  • Identity Theft Insurance
  • Life Insurance
  • Motorcycle Insurance
  • Personal Articles Insurance
  • Professional Liability
  • Renters Insurance
  • Travel Insurance
  • Umbrella Insurance
  • Workers Compensation

How Geico Calculates Your Car Insurance Premiums

When determining your car insurance rates, Geico uses the following personal metrics to determine your rates. They include:

  • Zip Code
  • Vehicle's Make and Model
  • Driving History (including how many car accidents and violations)
  • Age and Gender
  • Credit Score
  • Marital Status
  • Mileage (how much you drive annually)
  • Auto Insurance Claims

Some states prohibit insurers from using metrics like your credit score or gender to determine your car insurance rates.

Geico's Insurance Discounts

Many financially savvy customers search for budget-friendly ways to save money on their insurance policies. If you need to lower your premium rates, Geico offers the following discounts to help customers cut their premiums:

  • Good Student
  • Multiple Policies
  • Multiple Vehicles
  • Anti-Theft Devices
  • Anti-Lock Brake System
  • Air Bags
  • Good Driver
  • Defensive Driver
  • Driver Training
  • Affinity Membership Alum
  • New Vehicle
  • Military

Geico's Technology Features and Apps

Are you a tech-savvy person who enjoys using the latest smartphone or tablet? Then Geico may be the right insurer for you. The company uses a technology-centered approach for customer service.

Geico currently has the number-one mobile insurance app in the nation. It includes several features that help their customers maintain their cars and track their driving behavior. In Apple's App Store, its app has a 4.8-star rating and over 2.7 million reviews. In the Google Play store, it has earned a 4.7-star rating from more than 367,000 users.

The Web Marketing Association has also awarded Geico several honors for its mobile app from the Web Marketing Association in 2017, 2018, and 2019. It has also won in the category for Best Insurance Application in 2017 and 2019. It also ranks in the Apple App Store's Top 20 apps in the Finance Category.

Geico's apps offer the following features:

  • DriveEasy – This usage-based tool allows individuals to save up to 20 percent on their monthly bills.
  • Vehicle Care – Geico's app reminds drivers when their vehicles need maintenance.
  • Locators – This technology helps users find gas stations, nearby parks, or parking spots.
  • Voice Assistance – It allows drivers to get customer service from Geico using voice assistants like Alexa, Google Assistant, or Google Home.
  • Find a Ride – This feature enables individuals to use their mobile app to find a Lyft Driver in their area.

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The Great Insurance Matchup: How Geico Stacks Up Against Competitors

In this section, you'll learn how Geico matches up against its competitors. We hope this matchup helps you make a more informed decision about which auto insurance company is best for you. Another way you can determine which insurer is the best fit is by using SmartFinancial to compare car insurance quotes and find an insurer in your area.

Below, you'll learn how Geico competes against other insurers in the following categories:

  • Claims Satisfaction
  • Affordability
  • Discounts
  • Technology
  • Coverage

1. Geico vs State Farm

State Farm is the largest provider of private passenger auto insurance. Business executive George J. Mercherle founded the company in 1922.

The American insurance company offers auto, healthcare, and home insurance. It sells policies in all states, except Massachusetts and Rhode Island. It is also one of Geico's primary competitors.

According to Quadrant Information Services, State Farm's average full coverage premium in 2021 is $1,457. U.S. News and World Report awarded the company the fourth-place spot on its Best Car Insurance Companies for 2021.

If you're deciding between Geico and State Farm for auto insurance, there are several things you should consider.

Claims Satisfaction (Winner): State Farm According to J.D. Power's 2020 Auto Claims Satisfaction Survey, State Farm came out the winner. State Farm excels in the customer service area. The insurer ranked earned a score of 881 out of 1,000, which was above the industry average of 872. Geico received a score of 871. State Farm also also ranked second in the National Association of Insurance Commissioner's survey for the fewest complaints.

Affordability (Winner): Geico - Geico and State Farm both had cheaper premiums than other competitors. Geico, however, had a slight edge over State Farm in the affordability category. It provided cheaper premiums on average for the same coverage.

Geico provided better rates to teen drivers and people with low credit scores. U.S. News and World Report's Car Insurance Review for 2021 found that State Farm's representative rate was almost $1,000 more than Geico's.

State Farm, however, provided more affordable rates to individuals with traffic violations. Drivers with DUI convictions saved 50 percent with State Farm, and individuals with two speeding tickets had their rates drop 20 percent.

Discounts (Winner): Tie Both insurers offer multiple discounts to their customers. State Farm gives discounted rates for a defensive driving course, good student discounts, good driving discounts, accident-free discounts, and other on-the-road behaviors.

Technology (Winner): Geico - Geico offers superior technology offerings to State Farm. Customers can buy and manage policies from the insurer using voice assistants. This technology is available on their website, their app, or Amazon's Alexa. State Farm also has a highly rated app that has earned a 4.8-star rating from 302,500 users. It ranks # 37 in the Finance category on Apple's App Store. State Farm's mobile app also earned a 4.6-star rating from 62,654 users in the Google Play Store. State Farm's app also tracks a vehicle's maintenance and allows customers to pay their premiums online. State Farm also has a mobile app that allows individuals to get a quote, submit claims and view their insurance card.

Coverage Options (Winner): Tie - State Farm and Geico provide similar options, including standard liability, collision and comprehensive coverage, and uninsured/underinsured coverage. Both sell rideshare insurance and car rental reimbursement. State Farm sells specific policies tailored to teen drivers and a Payoff Protector (GAP) Insurance program for drivers, which its competitor doesn't have. Geico has a Mechanical Breakdown Insurance program that acts like an extended warranty. State Farm doesn't offer MBI.

2. Geico vs USAA

The United Services Automobile Association (USAA) is a financial services company that provides banking, investing and insurance services to veterans, military members and their families. The Fortune 500 company was founded in 1922. It has an exceptional reputation for providing excellent customer service and affordable rates to its members. In 2019, USAA had total revenues of more than $35 billion.

U.S. News and World Report awarded USAA the number-one spot on its Best Car Insurance Companies for 2021. They gave Geico the second-place spot.

The BBB gave USAA an A rating.According to Quadrant Information Services, USAA's average premium for full coverage was $1,255.

Are you deciding between USAA and Geico for your auto insurance? Here are a few things you should think about before you purchase a policy.

Claims Satisfaction (Winner): USAA – Although the J.D. Power's Auto Claims Satisfaction Study didn't rank USAA, the research company still awarded it a score. It earned a score of 890 out of 1,000, which was well above the industry average. The company received an "Among the Best" rating from the organization. It also earned a "Better than Most" in all categories of their Insurance Shopping Study. J. D. Power also awarded USAA five out of 5 stars for overall customer satisfaction.

Affordability (Winner): USAA - USAA offers the lowest rates among all the national insurers. Unfortunately, this coverage is only available to military members, veterans, and their families. Although Geico's rates are slightly higher than USAA's, it is open to most people, regardless of service status. MarketWatch said Geico provided the best overall value for all customers, while it rated USAA better for military families.

Discounts (Winner): Geico - USAA offered more affordable rates to its military customers; however, it has fewer discounts. Geico has more discounts available besides their lower rates. The company also gives special discounts available to service members and federal employees.

Technology (Winner): Geico - In the past, customers have praised Geico for its online technical support; however, USAA and other insurers have significantly expanded their options.

USAA has a mobile app that allows customers to file claims, download insurance cards, or pay bills. Its app received an identical rating to GEICO's. USAA earned a 4.8-star rating in Apple's App Store from 1.3 million users. It currently ranks 59 in finance, which is lower than GEICO's 20th place. The business earned a 4.5-star rating from almost 170,000 users in the Google Play store.

Coverage Options (Winner): USAA - You may consider USAA if they need additional coverages for your vehicle. The company offers options that Geico doesn't provide, like its Total Loss Protection. It is available to people who get a car loan through USAA's bank, and it operates similarly to GAP insurance, which helps pay off a loan if a new car is totaled or stolen.

USAA also has Car Replacement Assistance that allows drivers to buy new vehicles if theirs are totaled or stolen. The company also provides Glass Coverage and GAP Insurance.

3. Geico vs Liberty Mutual

Liberty Mutual is the fifth-largest property and casualty insurance company in the U.S., according to a National Insurance Commissioners premium data report. The global corporation is also the sixth-largest insurer of private passenger vehicles in the country.

The Boston-based business started the Massachusetts Employees Insurance Association in 1912 after the state passed a law requiring employees to carry workers' compensation coverage. Today, the insurer has over 900 local offices nationwide and international offices.

Are you considering whether Liberty Mutual or Geico is a better choice for you? Here are some things you should remember.

Claims Satisfaction (Winner): Geico Customers had a higher satisfaction level with Geico versus Liberty Mutual. According to J.D. Power's 2020 U.S. Auto Claims Satisfaction Study, both insurers fell below the industry average of 872. Geico received a score of 871 out of 1,000, while its competitor, Liberty Mutual received a mark of 867.

Affordability (Winner): Geico - Geico beat Liberty Mutual by providing better rates to individuals regardless of their credit rating. It offered rates hundreds of dollars less in premiums over its competitor. They also gave lower premiums to individuals with reckless driving citations, DWI, speeding tickets or at-fault collisions on their records.

Discounts (Winner): Liberty Mutual - On average, Liberty Mutual provided its customers with more savings on their policies than Geico did. RightTrack is a signature Liberty Mutual program that allows customers to save money when they install a telematics device. They offered ones that Geico didn't provide, such as discounts for students at school, drivers with green vehicles, advanced purchases, and payment in full. When you bundle policies with Liberty Mutual, you can also save additional money.

Technology (Winner): Geico Liberty Mutual has several apps that help customers pay bills, view their policy, and change their coverage. Their primary app allows customers to pay for their bills, access insurance cards, and call for Emergency Roadside Assistance. It has a 4.8-star review in Apple's store and a 4.7-star review in the Google Play Store. Geico's app contains more features and ranks in Apple's top 20 Finance Apps. It also excels in technology-focused customer service.

Coverage Options (Winner): Liberty Mutual – The insurer provides more coverage options that Geico doesn't offer, including Better Car Replacement, a Deductible Fund and Gap Insurance. They also give Teachers' Auto Insurance for educators that include vandalism, loss protection, personal property coverage and collision coverage at no extra charge.

4. Geico vs Nationwide

Nationwide is a group of U.S. insurance and financial services companies. In 1926, the Ohio Farm Bureau founded the business to provide accurate premiums based on rural farmer's driving habits.

Today, Nationwide provides coverage to customers throughout the United States. It has regional headquarters in Ohio, Iowa, Texas, Florida, North Carolina, and California. In 2019, it brought in revenues of $49.3 billion.

U.S. News and World Report named Nationwide eighth place to its Best Car Insurance Companies of 2021.

According to Quadrant Information Services, the average premium for Nationwide was $1,485 for full and $501 for minimum coverages.

Are you deciding whether Geico or Nationwide should be your auto insurer? Here are some things to take into consideration.

Claims Satisfaction (Winner): Nationwide – According to J.D. Power's 2020 Auto Claims Satisfaction Survey, Nationwide customers had a higher level of satisfaction with their insurer than GEICO. They earned a score of 876 out of 1,000. Geico received a score of 871 out of 1,000, which is below the industry average of 872.

Affordability (Winner): Nationwide – This insurer provides better deals than Geico for people who have poor credit scores (580 or lower). They also offered more affordable rates to individuals with one or more traffic violations. Geico offered lower rates than Nationwide for teen drivers.

Discounts (Winner): Geico - Although Nationwide has better rates, it provided much fewer discounts to its customers than its competitor does. It only has seven discounts available compared to Geico's 12.

Technology (Winner): Geico – Both insurers provide apps and plug-in telematics devices that can measure behavior and help you save money on car insurance. Nationwide provides a mobile app that allows users to make payments, download their insurance cards, and apply for Roadside Assistance. Geico's award-winning app has better features that remind you to maintain your vehicle or hire a Lyft Driver if you need one.

Coverage Options (Winner): Nationwide – Both insurers provided standard liability coverage, collision and comprehensive insurance, roadside assistance, and rental car reimbursement. Nationwide, however, offered options that superseded Geico's in this category. They provide Gap Insurance, Vanishing Deductibles, Towing and Labor and a Total Loss Deductible Waiver. Geico doesn't have these options; however, it has Mechanical Breakdown Insurance (an extended warranty for new cars) and Rideshare Insurance.

5. Geico vs Allstate

Allstate is the fourth-largest insurer of private passenger vehicles in the nation. In 1931, the Sears Corporation founded the Illinois-based business when they purchased the Allstate name from a tire company.

The Insurance Information Institute currently ranks number four in the nation and holds 9.3 percent of the marketplace. In 2019, the insurer sold more than $23.6 million in direct premiums. The Fortune 500 company operates insurance locations in the United States and Canada. The Better Business Bureau gave them an A+ ranking.

U.S. News and World Report awarded the insurer its number-three spot in its Best Car Insurance Companies of 2021. Geico received second-place.

According to Quadrant Information Services, Allstate's average premium for full coverage was $1,921.

Here are a few things you should keep in mind when comparing deciding between Geico or Allstate.

Claims Satisfaction (Winner): Allstate – This insurer beat Geico in the area of customer satisfaction. In its 2020 Auto Claims Satisfaction Survey, J.D. Power gave Allstate a score of 876 out of 1,000. This score was higher than the industry average (872). Geico received a score of 871.

Allstate provides its customers with excellent service and a good digital experience. They also have friendly agents at physical locations. Geico provides technology-driven customer service.

Affordability (Winner): Geico - Allstate has physical locations and agencies. Although you can meet with their agents directly, it causes premiums to be more expensive. Geico conducts much of its business online, which helps keep costs lower. In a U.S. News and World Report car insurance study, they found Allstate was more expensive than Geico in all categories, including profiles whose rates are cheaper.

Discounts (Winner): Geico – Geico offers more discounts; however, Allstate provides beneficial cost-savings opportunities to its customers. One of its signature programs is the Safe Driving Bonus for individuals who are accident-free. Individuals who bundle policies with the company will also save money.

Technology (Winner): Tie - Geico's app has more features than other insurers, and Allstate isn't far behind. Both businesses offer superior technology offerings than their competitors. Like Geico, Allstate also provides a parking and gas station locator on its QuickTrip app. It also provides maintenance reminders. The Allstate Mobile app provides premium information and your digital ID cards. It received a 4.8-star rating from 669,300 users in Apple's App Store and is ranked the #47th app in Finance. It received a 2.9-star rating from 72,900 users in the Google Play store.

Coverage Options (Winner): AllState - Both Geico and AllState offer accident forgiveness. AllState, however, provides more coverage options like new-car replacement, deductible reductions and accident-avoidance awards. Allstate also provides sound system coverage and pay-per-mile insurance. Geico doesn't offer these options, however, it does provide Mechanical Breakdown Insurance.

6. Auto-Owners Insurance vs Allstate

Auto-Owners Insurance is a Michigan-based, mutual insurance company that provides auto, life, home, and commercial insurance. Vern V. Moulton founded the business in 1916. Auto-Owners Insurance has made the Fortune 500 list since 2002 and employs 6,300 independent agents in 100 branches in the United States. The business is financially stable and was awarded an A+ rating by A.M. Best.

Auto-Owners Insurance only operates in 26 states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Utah, Virginia and Wisconsin.

The average premium for full coverage is $1,351, according to Quadrant Information Systems. The minimum coverage premium was $382.

Are you deciding between Auto-Owners Insurance and Geico for coverage? Here are a few things you should think about before making a final decision.

Claims Satisfaction (Winner): Auto-Owners – This company beat Geico in the customer service area. It ranked third on the J.D. Power 2020 Auto Claims Study for overall customer satisfaction. It earned a score of 890 out of 1,000 while. Geico scored 871.

Affordability (Winner): Auto-Owners - Auto-Owners Insurance provided lower premiums than Geico did across the spectrum and to individuals with traffic violations on their records. They also offered lower rates to drivers who have poor credit than many of its competitors. Auto-Owners Insurance also outranked most competitors based on marital status and age.

Discounts (Winner): Geico – Although Auto-Owners Insurance had lower premiums, Geico provided more insurance discounts.

Technology (Winner): Geico – Geico has one of the most popular apps in the Apple Store and Google Play. It is the 20th most popular in the Finance Category in Apple's App Store. The Auto-Owners App has only received 3.1 stars by 72 users in Apple's App Store. It received 4.1 stars on Google Play's store. Auto-Owners Mobile app allows policyholders to manage their documents, view their insurance IDs, and submit a road trouble request.

Coverage Options (Winner): Tie Both companies offered beneficial coverage options in different categories. Auto-Owners provided Antique and Collector Car Insurance, Gap Insurance, Glass and Pet Coverages. GEICO offers Accident Forgiveness, Mechanical Breakdown Insurance and No-Fault Coverages.

7. Farmers Insurance Group vs Geico

Farmers Insurance is a United States insurer that provides coverage for automobiles, homes and small businesses. Farmers has more than 48,000 independent agents across the country. John C. Tyler and Thomas E. Leavy co-founded the company in 1927 after they received a loan from Bank of America. Today, the company is a subsidiary of the Zurich Group. In 2019, it had revenues of $11.65 billion.

According to Quadrant Information Services, Farmer's average premium for full coverage was $2,000. The average premium for minimum coverage was $808.

U.S. News and World Report awarded Farmers fifth place on its Best Car Insurance Companies for 2021.

Are you deciding between Farmers and Geico for your coverage? Here are some things you should consider.

Claims Satisfaction (Winner): Farmers – In J.D. Power's 2020 U.S. Auto Claims Satisfaction Study, Farmers earned 872 out of 1,000 points, which was the industry average. Geico received a score of 871 out of 1,000, which was slightly below average.

Affordability (Winner): Geico – Geico provides more affordable rates than Farmers for customers who have a score of 580 or less. It is also a superb choice for individuals with high-risk drivers that have speeding tickets, at-fault collisions, or reckless driving violations. It was also a better choice for younger drivers.

Discounts (Winner): Geico Although Farmers provides more cost cuts for its insurance plans than Geico does, its policies are more expensive. You may end up paying more, even if you qualify for multiple discounts.

Technology (Winner): Geico – Its award-winning technology has outpaced many of its competitors, including Farmers. The Farmers Insurance App has received a 4.8-star rating from 6,300 users in the Apple App Store. It received a 4.7-star rating from 5,400 users in Google's Play Store. The app allows you to make payments, report claims, and get quotes.

Coverage Options (Winner): Farmers – It earned a slightly better customer service ranking than Geico's. Farmers customer satisfaction was on par with the industry average. It scored 872 out of 1,000 points. Geico's score is slightly lower than Farmers at 871.

8. Travelers vs Geico

Travelers Insurance is the second-largest writer of U.S. commercial property-casualty insurance in the nation. The Hartford executive James G. Batterson founded the company in 1864. It is currently headquartered in New York City.

The company has over 30,000 employees and 13,500 independent agents in the U.S., United Kingdom, Canada, Brazil, and Ireland. The insurer ranks as one of the largest providers of personal, business and specialty insurance.

U.S. News and World Report awarded Travelers ninth place in its Best Car Insurance Companies for 2021 list.

Do you want to know whether Travelers or Geico would be a better choice for your auto insurance company? Read our comparison to find out more.

Claims Satisfaction (Winner): Geico Although both insurers had a below-average customer satisfaction rating below average, Geico beat Travelers in this category. Geico earned a score of 872 while Travelers received a score of 861, mainly due to dissatisfaction with claim status updates.

Affordability (Winner): Geico – Geico provided better rates than Travelers for different categories of drivers. These included profiles based on age, gender, marital status, credit score and driving history.

Discounts (Winner): Tie - Geico and Travelers offer equal discount opportunities to their customers, except in different categories. Both insurers award discounts for individuals who sign up with multiple vehicles or policies with their companies. Geico offers discounts for safety devices, while Travelers gives ones when customers pay in full or based on their annual mileage.

Technology (Winner): GEICO – Geico has a highly-rated, award-winning app that customers love. Traveler's Mobile App has a 4.5-star rating from 1,600 users in the Apple App Store and a 3.3.-star rating from 604 votes on Google Play. It also offers IntelliDrive, a telemetrics app designed to show customers the importance of safe driving.

Coverage Options (Winner): Travelers – Travelers offers a couple of options that Geico does not. Their additional coverage include New Car Replacement Coverage and Loan/Lease Gap Insurance.

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Optional Auto Coverages and Apps

In this section, you'll learn about the optional coverages that each insurer provides, in addition to the standard policies for full coverage.

1. Geico

  • Accident Forgiveness
  • Mechanical Breakdown Insurance
  • Emergency Roadside Insurance
  • Rental Reimbursement Insurance

Technology

  • Geico Mobile App
  • DriveEasy

2. State Farm

  • Rental Insurance
  • Rideshare Insurance
  • Sports Car Coverage
  • Classic and Antique Cars
  • Commercial Auto

Technology

  • State Farm Mobile
  • Drive Safe & Save
  • Steer Clear

3. AllState

  • Accident Forgiveness
  • New-Car Replacement
  • Vanishing Deductible
  • Discounts for Accident Avoidance
  • Sound System Coverage
  • Pay-Per-Mile Insurance

Technology

  • Allstate Mobile
  • QuickTrip

4. Auto-Owners Insurance

  • Road Trouble Service
  • Additional Expense (Rental Coverage)
  • Loan Gap/Lease Gap
  • Diminished Value
  • Personal Automobile Plus Package

Technology

  • TrueRide
  • The Auto-Owners App

5. Liberty Mutual

  • Accident Forgiveness
  • New Car Replacement
  • Better Car Replacement
  • Deductible Reduction

Technology

  • Liberty Mutual Mobile
  • RightTrack

6. USAA

  • Accident Forgiveness
  • Car Replacement Assistance
  • Rental Reimbursement
  • Roadside Assistance
  • Rideshare Coverage
  • Umbrella Insurance

Technology

  • USAA Mobile App

7. Travelers

  • Loan/Lease Gap Insurance
  • Rental Coverage
  • Roadside Assistance
  • New Car Replacement
  • Accident Forgiveness
  • Ride Sharing
  • Umbrella Insurance

Technology

  • Travelers Mobile
  • Travelers Intellidrive

8. Nationwide

  • SmartRide
  • SmartMiles
  • Gap Coverage
  • Roadside Assistance

Technology

  • Nationwide Mobile App

Insurance Companies Best in Class

Best in Customer Service: AllState

According to the National Association of Insurance Commissioners, Allstate received the fewest complaints about its claim service relative to its competitors. The insurer also had the second-highest score for J.D. Powers customer satisfaction survey.

Rankings

1. Allstate

  • NAIC Complaint Index: 0.63
  • J.D. Power Customer Satisfaction Score: 876

2. State Farm

  • NAIC Complaint Index: 0.66
  • J.D. Power Customer Satisfaction Score: 881

3. Farmers

  • NAIC Complaint Index: 0.74
  • J.D. Power Customer Satisfaction Score: 872

4. Geico

  • NAIC Complaint Index: 1.01
  • J.D. Power Customer Satisfaction Score: 871

As you can see, different insurance companies have different options and strengths. If you want to shop for auto insurance coverage for yourself, a family member or for a business. SmartFinancial will take your needs and budget into consideration to find you the right option at the best price. To get started, enter your zip code, answer a few questions, and we'll provide you with the best option.

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