Aetna vs. UnitedHealthcare Insurance

Which health insurance company is the best option for you and your family? Compare Aetna and UnitedHealthcare side by side.

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Aetna vs. UnitedHealthcare: What You Need to Know

In 1850, Aetna Insurance Company created a fund to sell life insurance. In 1953 the life and health divisions of Aetna separated. The company’s first president was Eliphalet A. Bulkeley. The name “Aetna” was taken from an 11,000-foot volcano in Sicily, Italy, which was also the most active volcano in Europe.

UnitedHealth Group was founded in 1977 by Richard Burke and went public in 1984. It was Dr. Paul Ellwood, who coined the term “health maintenance organization,” and who helped Burke start-up UnitedHealth. In 1979, the company created the first network senior health plan.

To learn more about each company, you can check out the Aetna Overview and UnitedHealthcare Overview.

What is Aetna and UnitedHealthcare Insurance Rating?

Which health insurance company is better? We've made it easy to compare companies side by side. See how Aetna and UnitedHealthcare ranked among the industry ratings.

Comparison Aetna UnitedHealthcare
Year Founded 1853 1977
Medicare Star Rating   4.5 stars (out of 5)
BBB Rating A+ A+
NAIC Complaint Index 6.27 for individual health insurance  
Market Share Percentage 4.53%  
Financial Strength Excellent  

Pros & Cons of Aetna or UnitedHealthcare


  • Aetna is one of the largest insurance carriers and has a vast network of providers.
  • Robust health plans and benefits for Medicare and Medicaid recipients.
  • Marketplace plans for individuals and families that do not qualify for Medicaid or Medicare.
  • Popular mobile app makes it easy to stay on top of your account.
  • UnitedHealth is available in all 50 states.


  • It’s not very easy to buy Aetna Insurance unless it’s offered by an employer.
  • Plans are in general more expensive than those of other health insurance providers.

Aetna and UnitedHealthcare Mobile Apps Options

The Aetna Health app allows you to find a doctor in your area and see estimates of what certain procedures may cost. You can also view your benefits, review account balances, and manage your claims. The App is available on ios and Android.

The Health4Me app from UnitedHealthcare allows you look for doctors and review your coverage and benefits.

Aetna Mobile App
iOS      4.5 29.3K users
Android      3.4 2,316 users
UnitedHealthcare Mobile App
iOS      4.5 10.1K users
Android      4.6 16,316 users

Aetna and UnitedHealthcare Enrollment Process


Aetna is available through participating employers. You can also buy an individual or family plan directly from Aetna, the health insurance marketplace or you can get several free quotes here.

At this time, Aetna offers Medicare, Medicaid, student health insurance, and international insurance. For individual and family plans, they offer plans through eHealth, which compares rates from several companies for the Affordable Care Act plans, short-term plans, and medical indemnity plans.


UnitedHealth Group offers plans through the health insurance marketplace. You can begin searching for plans here.

Each state has its own marketplace. If you’re not sure where to begin, visit

How to File a Claim with Aetna and UnitedHealthcare Insurance


If you use a network doctor or hospital, your claims will be submitted by that provider. If you see an out-of-network provider, you need to submit the claim yourself. You must submit a completed claim form or alternative documentation via fax or mailing address. As an alternative to sending a claim form, supply a description of services, a bill of charges from the provider and any medical documents you received from your provider.


UnitedHealth Group pays network providers directly but if you are billed by a provider, you can contact UnitedHealth Group at 1 (800) 328-5979. If you are filing a claim for an out-of-network provider for an emergency or because you were referred to the provider by UnitedHealth Group you must submit the following information

  • The Policyholder's name and address.
  • The patient's name and age.
  • The number stated on your ID card.
  • The name and address of the provider of the service(s).
  • The name and address of any ordering Physician.
  • A diagnosis from the Physician.
  • An itemized bill from your provider that includes the Current Procedural Terminology (CPT) codes or a description of each charge.
  • The date the Injury or Sickness began.
  • A statement indicating either that you are, or you are not, enrolled for coverage under any other health insurance plan or program. If you are enrolled for other coverage you must include the name of the other carrier(s).

The above information should be sent to: UnitedHealthcare P.O. Box 740800 Atlanta, GA 30374-0800

If filing a claim for Outpatient Prescription Drug Benefits, your claims should be submitted to: Optum Rx P.O. Box 29077 Hot Springs, AR 71903

Common Questions About UnitedHealthcare and Aetna Insurance


What lab does Aetna insurance use?

Aetna Insurance uses Quest Diagnostics laboratories.

How to get an Aetna Health insurance quote?

The best way to get health insurance quotes is by visiting here.

Where is the policy number on the Aetna insurance card?

The member ID number is the same as the policy number, which is at the bottom right-hand side of the front of the Aetna insurance card.

Can you get braces with Aetna insurance?

Not all dental benefits and insurance plans include orthodontic coverage. To see if you’re covered, contact member services at the number on your ID card. If you are an Aetna DMO plan member you can get orthodontic treatment from an orthodontist in the network to be covered. You do not need a referral for orthodontic treatment.


Is UnitedHealthcare Motion worth it?

UnitedHealthcare Motion® is a walking program created for better health and to help lower out-of-pocket costs. If your health plan includes Motion, you can save money if you stay active.

What does UnitedHealthcare dental cover?

Different plans cover different things but preventive dental care, like cleanings and x-rays, is usually covered, as are basic services like fillings and extractions, and major services like root canals, crowns and more.

Does UnitedHealthcare pay for a gym membership?

Renew Active is a Medicare fitness program for the mind and body. It includes a free gym membership. You can choose a gym from one of UnitedHealthcare’s wide network.

How much is UnitedHealthcare cobra?

Cobra is an option if you lose your job suddenly. Under COBRA you’ll have to pay the full premium for your coverage, plus an administrative fee. COBRA coverage is only a short-term solution, so it’s a good idea to explore other options by comparing quotes here. When you lose a job, you are able to buy a health plan outside of the open enrollment period.

Aetna and UnitedHealthcare Insurance Contact Info

Aetna Contact Info
Address 151 Farmington Ave., Hartford, CT 06156
Phone 1 (800)-872-3862
UnitedHealthcare Contact Info
Address P.O. Box 1459, Minneapolis, MN 55440-1459
Phone 1 (800) 328-5979

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