Which health insurance company is the best option for you and your family? Compare CareSource and Humana side by side.
In 1989, CareSource was founded on the premise of providing quality health care coverage for Medicaid consumers. Today it offers one of the nation’s largest Medicaid managed care plans. CareSource also offers private health insurance plans on the Health Insurance Marketplace, including Medicare Advantage and MyCare Ohio plans. CareSource has more than 1.9 million members across five states. The company employs about 3,800 people and is considered a nonprofit organization.
Humana is a leading managed health care company founded by David A. Jones Sr in 1961 as a nursing home company called Extendicare. In 1972 Extendicare divested the nursing home business and moved into the hospital business. They changed the name to Humana in 1974.
Which health insurance company is better? We've made it easy to compare companies side by side. See how CareSource and Humana ranked among the industry ratings.
|Medicare Star Rating||2.5 stars (out of 5)||3 stars (out of 5)|
|NAIC Complaint Index||7.17%||0.40% for individual health|
The CareSource app allows you to view your digital ID Card, find a doctor, file claims, make payments and more.
The MyHumana app allows users to find doctors, hospitals, and pharmacies, view claims, and pay your bill. They also offer an app called Humana Pharmacy which helps you to manage your prescriptions.
|CareSource Mobile App|
|Humana Mobile App|
Each state has their own marketplace. If you’re not sure where to begin, visit https://www.healthcare.gov/. Also, remember that CareSource only covers Ohio, Kentucky, Indiana Georgia and West Virginia.
CareSource accepts claims in various formats, including paper and electronic claims. Reimbursement is based on the prevailing state Medicaid or Medicare fee schedule. With Marketplace Plans, you can make claims inquiries at (866) 286-9949 (Indiana), (855) 852-5558 (Kentucky), (937) 224-3300 (Ohio), (678) 214 7500, (Georgia) and (855) 202-1091 (West Virginia). Visit your app or www.caresource.com to find the right claim forms for the state in which you live.
To submit electronic claims, you or your billing agent need to use a third-party claims clearinghouse vendor, like Availity. For paper claims, you need to complete the right claim forms.
Paper claims and encounters submission addresses for Humana medical claims:
Humana Claims: P.O. Box 14601, Lexington, KY 40512-4601
HumanaDental® claims: P.O. Box 14611, Lexington, KY 40512-4611
Humana encounters: P.O. Box 14605, Lexington, KY 40512-4605
Claim overpayments: Humana, P.O. Box 931655, Atlanta, GA 31193-1655
HumanaOne® claim submissions: HumanaOne, P.O. Box 14635, Lexington, KY 40512-4633
Medicaid-covered services are offered at no cost, with no copays for visits and prescriptions. Transportation to and from appointments are covered if you must travel 30 miles or more from your home to a health care service. You will have CareSource24, which is a 24/7 access to a registered nurse. You will also be covered for behavioral health, disease management programs.
To be covered for transportation, you must travel 30 miles or more from your home to a health care service.
You can renew your benefits using the drop-down menu for members on the CareSource website.
CareSource marketplace plans cover the essentials like pregnancy, maternity and newborn care; prescription drugs; outpatient care; emergency services; hospitalization; mental health and substance use disorder services; rehabilitative/habilitative services and devices; laboratory services; preventive and wellness services; and pediatric services, which include dental and vision.
Humana is one of the better-known health insurance companies in the U.S. IT is financially strong and was rated A- by A.M Best, a respected insurance rating organization. Humana has been awarded by several organizations, like the Dorland Health Award for exceptional service. It also won the J.D Power and Associates Award for Highest Member Satisfaction for group health insurance in several states.
Humana offers insurance in all 50 states but coverages vary by state.
Humana Insurance offers Medicare plans and group plans for employers. Currently, it is not offering individual & family plans (2020).
For Medicare plans, Humana offers Medicare coverage options outside Medicare Parts A and B, long-term care, dental care, vision care, some transportation services, prescription coverage, DME coverage, overage for deductibles for Medicare Part A and Part B and more. It offers Medicare Advantage and Medicare Supplement plans.
|CareSource Contact Info|
|Address||230 N. Main St., Dayton, OH 45402|
|Phone||1 (937) 224-3300|
|Humana Contact Info|
|Address||300 E. Randolph St. Chicago, IL 60601|
|Phone||1 (800) 654-7385|
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