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Everything You Need To Know About Allstate Roadside Assistance

Every year, vehicle breakdowns cost American families $350 per household. Having a great roadside assistance service, like Allstate's, can help you if you're faced with an unexpected road emergency that leaves your vehicle inoperable.

Allstate provides several flexible roadside assistance plans that include roadside services, such as towing, lockouts, fuel deliveries, flat-tire changes and more.

Are you thinking about adding a roadside assistance plan to your Allstate car insurance coverage? Our Allstate Roadside Assistance review can answer your questions about its roadside assistance coverage.

Table of Contents:

Allstate Roadside Assistance Overview

Allstate Services

Towing and Labor Roadside Help (Insurance Add-On)

Good Hands Rescue Pay-Per-Use Service

Roadside Advantage

Roadside Elite

Availability

All 50 states; Only available to Allstate customers.

All 50 states; Available to current and non-Allstate customers.

All 50 states (coverage options vary by state). Available to current and non-Allstate customers.

All 50 states (coverage options vary by state). Available to current and non-Allstate customers.

Pricing

$12 - 25 per vehicle

$79 -$119 per use

$79 for the first year. Price rises each year until it reaches $99 by 3rd year. ($25 for additional household members. 5 maximum.)

$149 for the first year. Price rises each year until it reaches $169 by 3rd year. ($25 for additional household members. 7 maximum.)

Service Calls Per Year

3

Per-use service

2 (3 with an additional member)

4 (5 with an additional member)

Tow truck

Up to $100

$119 for a five-mile tow, $5 for each additional mile.

Up to $150

Up to $250

Winching

Yes (Up to $100)

$99

Yes (Up to $150)

Yes (Up to $250)

Battery jump-start

Yes

$79

Yes (Up to $150)

Yes (Up to $250)

Fuel delivery

Yes (You pay for fuel)

Yes (You pay for fuel)

Yes (You pay for fuel)

Yes (You pay for fuel).

Lockout service

Yes

$79

Yes

Yes

Flat tire

Yes

$84

Yes

Yes

Roadside hazard*

No

No

Up to $100***

Up to $250***

Legal Defense

No

No

Yes (Up to $1,000)

Yes (Up to $1,500)

Trip interruption (Accident or Breakdown)**

No

No

Up to $1,500+

Up to $1,500+

Contact

  • App

  • Website

  • Customer Service: (800) 255-7828

  • Roadside Assistance: (877) 597-3393




* Road hazard coverage pays to fix, repair or replace your tire or wheel when a covered peril damages either. There's no deductible and no service call limits.
** If you're stranded, "trip interruption" coverage will pay for a rental car, meals, lodging and other expenses.
*** Not available in Massachusetts or Texas.
+ Not available in Tennessee.


Our Thoughts on Allstate Roadside Assistance

Allstate's roadside assistance is available 24/7 in the U.S., Canada, Puerto Rico and the U.S. Virgin Islands. You'll receive all the basic roadside assistance services, including towing, battery jump-starts, locksmith services and flat-tire changes.

Allstate offers several roadside assistance plans with flexible coverage levels.

Allstate provides several flexible roadside assistance plans that include roadside services, such as towing, lockouts, fuel deliveries and flat-tire changes.

Current Allstate customers may add a $25 Towing and Labor Roadside Help endorsement to their auto insurance policy.

Allstate offers a stand-alone roadside assistance plan with two motor club membership levels: Roadside Advantage and Elite. The Roadside Advantage plan costs $79, and the Elite is $149. Allstate allows motor club members to add a second driver for free on their policy during the first year. Additionally, they automatically enroll 16 to 18-year-old drivers in your household. You don't have to be an Allstate customer to buy a membership.

Both plans provide greater coverage than its $25 Towing and Labor plan. You'll receive $100 - $250 road hazard coverage (to repair or replacement for damaged tires), a $1,500 trip reimbursement, discounts and other perks.

Allstate and non-Allstate customers can also use Allstate's Good Hands Rescue pay-per-use roadside assistance which costs $79 to $119 per use. For example, you can pay $119 for up to five miles of towing.

Allstate Roadside Assistance Cost

Premium

Average Allstate Auto Insurance Premium*

Towing and Labor Roadside Help **

Good Hands Rescue Pay-Per-Use Coverage

Roadside Advantage**

Roadside Elite**

Total Cost of Premium Plus Roadside Assistance

Monthly

$170

$1 - 2.08/ month

$119 for five-mile tow

$99 winching

$79 battery jump start

$79 lockout service

$84 flat tire

$6.59/ month (first year). Increases to $8.25/ month by 3rd year

$12.42 / month

(first year). Increases to

$14.08/ month by 3rd year.

$171-$389/month

6 Months

$1,020

$6-12.48 for six months

$119 for five-mile tow

$99 winching

$79 battery jump start

$79 lockout service

$84 flat tire

$39.54 for six months during the first year.

$49.50 by 3rd year.

$74.52 for six months during the first year.

$84.48 by the third year.

$1,026 - $1,139.00

Annual

$2,040

$12 - 25 per year

$119 for five-mile tow

$99 winching

$79 battery jump start

$79 lockout service

$84 flat tire

$79( first year ). $99 in by 3rd year.

$149

(first year)$169 by 3rd year.

$2,052-

$2,209

Source: SmartFinancial.com
Source: Allstate Roadside Assistance Pay Per Use Site
Source: Allstate Motor Club Roadside Advantage and Elite membership sites

In the U. S., roadside assistance services can be expensive. The average price for towing is $109, plus $2.50 to $7.50 for additional miles.

The Roadside Advantage plan costs $79, and the Elite is $149.

When you buy a roadside assistance plan from Allstate, you're saving money since its both Roadside Advantage and Platinum Elite plans end up costing you less.

SmartFinancial has calculated how it will cost to add roadside assistance to your Allstate auto insurance.

  • Average Allstate car insurance premium: $170/month ($2,040 per year).

  • Towing and Labor Roadside Help endorsement: When you add a $1-$2.08 Towing and Roadside Help coverage, you'll pay around $171-$172.08/month ($2,052 - $2,065/ year).

  • Allstate Roadside Advantage: If you buy a $6.95 Allstate's Roadside Advantage monthly membership, you'll pay around $176.95/ month ($2,119 the first year) . The price of roadside assistance will continue to increase until it reaches $8.25 per month ($99/ year) during the third year.

  • Allstate Roadside Elite: When you buy a $$12.42 Roadside Elite monthly membership, you'll pay around $182.42./month ($2,189 during the first year). The price increases to $14.08/month ($169 /year) during the 3rd year.

  • You can add cars to your Roadside Advantage and Elite membership for $25. Allstate automatically enrolls 16-18-year-old children of members for free.

Allstate also allows all drivers to purchase pay-per-use roadside assistance services that cost $79 - $119.

Affordable Insurance with Roadside Assistance Plan

Allstate Roadside Assistance Coverage

What's Included

What's NOT Included

3-5 Service calls

Services for persons or vehicles that aren't listed under your membership plan

Vehicle towing

Services beyond the claim limit

Battery jump-starts


Flat-tire changes


Lockouts


Fuel Deliveries (You pay for fuel)


Winching (Up to $100)


Miscellaneous: $1000-$1,500 legal defense, $100-$250 Road Hazard coverage, $1,500 trip interruption reimbursement and discounts. (Allstate Roadside Advantage and Roadside Elite only)


What's Included?

  • Service Calls: Allstate will send a technician to help get your car back on the road. You can make 3 service calls annually under its Towing and Labor Roadside Help plan, 3-4 under its Roadside Advantage membership, and 4-5 through its Elite plan.

  • Vehicle towing: Allstate will send a contractor to tow your vehicle to a repair shop. Allstate charges a fee for extra miles beyond your plan's limits.

  • Battery jump-starts: Allstate will send a mechanic to jumpstart a dead battery.

  • Flat-tire changes: Allstate will send a technician to switch out a damaged tire with your spare.

  • Fuel deliveries: Allstate will send a contractor to deliver gas to you; however, you must pay for fuel.

  • Locksmith services: Allstate will send a locksmith to open your car door if you accidentally lock your keys inside.

  • Winching and extrication: Winching is extrication of a car that's inaccessible by a tow truck. You'll receive up to $100 winching services under its Towing and Labor Roadside Assistance endorsement, and $150 - $250 under its Roadside Advantage and Elite plans.

  • Miscellaneous: Allstate's Roadside Advantage and Elite plans provide $1,500 trip interruption coverage, pay up to $1,500 legal expenses, and offer $100-$200 road hazard protection. Additionally, you'll get discounts for different venues and a free CarFax report.

What's Not Included?

  • Services for persons or vehicles that aren't listed under your plan: Allstate roadside plans follow the vehicle, not the person. You can't use your roadside assistance to cover another person's vehicle that isn't on your plan.

  • Services beyond your plan's limit: Allstate's plans don't cover services beyond coverage limits, such as extra towing costs.

How To Request Allstate Roadside Assistance

You may contact Allstate roadside assistance at (844) 839-3138, use its mobile app, or submit a claim through the carrier's website.

Allstate has an on-time arrival guarantee. If a service provider arrives 30 minutes late, you'll receive a 25% discount on next year's Allstate Roadside Advantage and Elite plans membership dues.

Allstate doesn't offer its on-time arrival guarantee under its Towing and Labor Roadside Help plan or pay-per-use service.

How To Add Allstate Roadside Assistance

You can purchase an Allstate roadside assistance plan in three different ways:

  • Add a Towing and Labor Roadside Help endorsement to your Allstate car insurance policy.

  • Buy an Allstate Roadside Advantage or Elite membership plan.

  • Purchase Good Hands Rescue Pay-Per-Use services when you need roadside assistance.

You can use its mobile app, sign up online or call 1 (800) 255-7828 to sign up for Allstate roadside assistance.

Pros and Cons of Allstate Roadside Assistance

You don't have to be an Allstate customer to purchase on-demand roadside assistance. Allstate also allows non-customers to purchase Allstate Roadside Advantage and Elite memberships.

Pros

Cons

Cheaper than other car insurance plans

Limit on number of service calls

Affordable

No services for vehicles that aren't covered by Allstate roadside assistance plans.

Flexible membership levels


All basic roadside assistance services


Membership plans and pay-per-use services available to non-Allstate customers


Pros:

Cheaper than other car insurance plans: Allstate's Towing and Labor Roadside Assistance plan is more affordable compared to ones provided by Nationwide, USAA and other car insurers. You can add roadside assistance coverage for $12 to $25 depending on your location.

Affordable: Allstate provides its Towing and Labor Roadside Help endorsement cost $1-$2/month and $6.59-$12.42 for its Roadside Advantage and Elite plans.

Flexible roadside assistance options: If you are a current Allstate car insurance customer, you can purchase a$12-$25 Allstate Towing and Labor Roadside Help endorsement. For more coverage, you can buy a Roadside Advantage or Roadside Elite Membership plan.

All basic roadside assistance services: Most towing companies charge rates ranging from $2.50 to $5 per mile. Allstate provides affordable towing options and roadside assistance services under all of its plans. Under its Good Hands Rescue Pay-Per-Use service, you can receive a five-mile emergency tow for $119.

Non-Allstate customers can purchase memberships: You don't have to be an Allstate car insurance customer to purchase on-demand roadside assistance. Allstate also allows non-customers to purchase Allstate Roadside Advantage and Elite memberships.

Cons:

Limits on the number of service calls: Allstate limits the number of service calls a customer to 3-5 per year. Your premium rates can rise if you make excessive claims on your policy.

No services for vehicles that aren't covered by Allstate roadside assistance plans: Allstate doesn't provide roadside assistance under its Towing and Labor Roadside Help endorsement, or its Roadside Advantage or Elite membership plans. For instance, you couldn't request roadside services for your cousin's car that's not listed on your membership plan. Non-members can use Allstate's Good Hands Rescue pay-per-use service to get roadside assistance.

Allstate Versus the Competition

Services

Allstate Towing and Labor Roadside Help Endorsement

Allstate Roadside Advantage and Elite Plans

Nationwide (Basic)

Farmers

USAA

Annual Cost

$12-25 per vehicle (depending on state)

$79 - $149 (first year)

$99 - $169 (third year)

$23

$23

$18

Service Calls

3

3-5

6

3

4 per year

Tow Truck

Up to $100

Up to $150

Up to 15 miles

Up to $150

50 mile

Winching

Yes (Up to $100)

Yes ($150 - $250)

Up to $100**

Yes

Yes

Battery Jump-Start

Yes

Yes

Yes

Yes

Yes

Lockout

Yes

Yes

Yes

Yes

Yes

Flat Tire

Yes

Yes

Yes

Yes

Yes

Fuel Delivery

Yes (You pay for fuel)

Yes (You pay for fuel)

Yes (2 gallons)

Yes (2 gallons)

Yes

On-scene Labor

Yes (Up to $100)

Yes ($150 - $250)

No

No

1 hour

** Except in Texas

Roadside Assistance FAQs

How much extra is roadside assistance with Allstate?

Current Allstate customers can add a Towing and Labor Roadside Help their car insurance for $1-$2.08/month ($12-25 annually). For more coverage, you can buy Allstate's Roadside Advantage plan for $79, or its Roadside Elite program for $149. Afterward, Allstate gradually increases the plan's full prices of $99 and $169.

You can also get roadside assistance when you need it on a pay-per-use basis for $79 -$119 per service.

Can I use my roadside assistance for someone else?

No, you can't. Allstate's roadside assistance endorsement plans follow the vehicle, not the person. According to the Allstate mobile app, you can add a second person to your Roadside Assistance Advantage or Elite for free during the first year. Afterward, you must pay $25 ($2/ month) to add additional people to your plan. Allstate automatically provides free roadside assistance coverage to 16-18-year-old students under its Roadside Assistance Advantage or Elite membership plans.

Do I have Allstate roadside assistance?

You can confirm if you have roadside coverage by reviewing your coverages through your online account or the Allstate mobile app. If you want to add roadside assistance coverage, you can edit your coverages online or contact an Allstate agent.

How often can I use my Allstate roadside assistance?

Allstate limits the number of roadside assistance claims you can make within a certain period. These claim limits vary by coverage and state. Roadside Advantage members can receive up to 3-4 service calls per year, and Platinum Elite members can make up to five. Of course, excessive claims can lead to higher premiums down the road.

How do I get reimbursed for towing with Allstate?

Policyholders are encouraged to use Allstate's mobile app, but they can call (844) 839-3138 and follow the prompts for Allstate reimbursements on eligible roadside service-related expenses. You'll need to keep copies of supporting documentation, including bills, receipts and invoices, when submitting your reimbursement claim.

Get an Affordable Roadside Plan To Cover Your Vehicle

Every driver will eventually have a roadside emergency. You'll need a great roadside assistance plan, like Allstate's, to help get your car running after a mechanical breakdown.

Allstate provides several flexible options. Current customers can add a Towing and Labor Roadside Help endorsement to their car insurance plans. Allstate and non-Allstate customers can purchase either a Roadside Advantage or Roadside Elite membership for increased coverage. Additionally, all drivers can use Allstate's Good Hands Rescue pay-per-use service.

You'll also need protection for your vehicle in case of an accident or auto theft. Do you need a better liability plan or to add collision and comprehensive coverage to your policy without breaking the bank? SmartFinancial can compare rates and coverage for you for free. Enter your zip code below, answer some questions and see what rates insurers are offering you. You could save up to 40% in premiums.

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