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Everything You Need To Know About Esurance Roadside Assistance

Most drivers will have roadside emergencies that can cost time and money. Having a reliable roadside service, like Esurance's Roadside Assistance Plan, is essential. You'll receive help within minutes if your vehicle stops working. In fact. Esurance's plan covers all the basic services, such as emergency towing, locksmith services, fuel deliveries and more. You can also elect the pay-as-you-go option, which is still cheaper than calling a tow company.

Esurance’s plan covers all the basic services, such as emergency towing, locksmith services, fuel deliveries and more.

Our Esurance roadside assistance review answers all of your questions about Esurance's options and how they compare with the competition's.

Table of Contents:

Esurance Roadside Assistance Overview


Basic Plan

On-Demand Services (Pay-Per-Service)

Available

All 50 states

All 50 States

Pricing

$12 annually for endorsements (varies by state). Automatically included with comprehensive or collision insurance purchase.

Based on the service provided.

Service calls

3-6 (Depending on the state)

Per incident basis

Tow truck

Up to $75 per incident 

$99 charge  for five miles

Battery Jump-Start

Yes

$84 charge

Lockout

Yes

$84 charge

Flat Tire

Yes

$84 charge

Fuel/Oil/Water Delivery

Yes 

$84 charge

On-Scene Labor

No

No

Winching/Extrication

No

No

Trip Interruption Service

No

No

Contact information:

  • Customer Service: 1 (800) 378-7262

  • Roadside Assistance: 888-374-6472

  • website

  • mobile app

  • Customer Service: 1 (800) 378-7262

  • Roadside Assistance: 888-374-6472

  • website

  • mobile app

Source: Esurance Roadside Assistance 

Our Thoughts on Esurance Roadside Assistance

Esurance Roadside Assistance provides a critical lifeline to drivers who need emergency roadside services. You can either purchase Esurance's Roadside Assistance as an optional car insurance endorsement for $12 per year or on a pay-as-you-go basis.

With the endorsement, you'll receive three service calls and all the basic roadside assistance services for $1 per month extra. This is cheaper than what most towing companies charge ($35 - $125 for five miles of towing). You'll also receive additional services like towing, flat tire changes, fuel deliveries and flat tire changes.

With the pay-as-you-go option, you'll receive services at lower rates than you would from a private towing company, but it's less economical if you do have a breakdown.

Esurance Roadside Assistance Plan Cost

Esurance charges $12 per year for its roadside assistance plan, which is cheaper than the competition.

Esurance charges $12 per year for its roadside assistance plan, which is cheaper than plans from State Farm, Nationwide and Farmers.  State Farm charges $48 for its roadside assistance plan; Nationwide and Farmers charge $22 per year for theirs.

Premium

Auto Policy

Roadside Assistance

Per Incident

Total

Monthly

$250.05

$1

$84-99

$251.05 - $349.05

Six-Month

$1,500.03

$6

$84-99

$1,506.03 - $1,599.03

Source: SmartFinancial

What's Included and What's Not Included?

What's Included?

What's Not Included?

Covers three to six service calls per year (based on your location) $450 maximum

On-scene labor

Vehicle towing

Trip interruption benefit

Flat tire change

Winching/extrication

Fuel delivery (3 gallons)

Fixes for underlying issues

Battery jump-start

Costs that exceed your claim limit

Locksmith service

Prohibits roadside assistance for uncovered members

Ability to track service progress


Source: Esurance and the Esurance App

What's Included?

Covers three to six service calls per year: On average, Esurance covers three to six service calls per year, or $450 per term. Remember, your premiums may rise if you make excessive claims.

Vehicle towing:  You can contact Esurance's Roadside Assistance if you're ever stranded because of a vehicle breakdown. The car insurer pays for the first $75 of towing services (5 to 7 miles) to take your vehicle to a repair shop. Esurance only covers towing for non-collision events.

Flat tire change: Esurance will send a mechanic to your location to switch out damaged, flat and deflated tires with spares.

Fuel delivery:  Esurance Roadside Assistance will deliver three gallons of gas to your location if your car runs out of gas. Oil and water deliveries are also available.

Battery jump-start: If your vehicle doesn't start, Esurance will send a service person to your location to jump-start or recharge your dead battery.

Locksmith services: Esurance will send a locksmith to open your vehicle if you lock your keys inside your car.

Ability to track progress: You can track the progress of any roadside service claims through the Esurance mobile app. Additionally, you can track the estimated arrival time for technicians.

What's Not Included?

Trip interruption coverage: This plan doesn't provide a trip interruption reimbursement to cover your meals or hotel expenses due to an unexpected breakdown.

Winching/extrication services: Esurance doesn't pay for winching or extrication services. These services typically involve a towing company using a cable to pull a vehicle when it's stuck.

Fixes for underlying issues:  This roadside assistance plan doesn't pay for repairs but will pay for a tow truck to take you to the nearest repair shop.

Costs that exceed your claim limit: Esurance doesn't cover service costs beyond your plan's coverage. For example, you'll have to pay for towing costs that exceed your roadside assistance coverage limit.

Roadside services for uncovered members: Roadside assistance plans follow the vehicle, not the person. You can't use your roadside assistance to help friends or family members whose vehicles aren't covered in the policy.

Affordable Insurance with Roadside Assistance Plan

How To Request Esurance Roadside Assistance

If your car has mechanical issues, you may contact Esurance Roadside Assistance 24/7 at 1 (844) 772-3787. An automated message will prompt you to download Esurance's app to get immediate roadside assistance. Esurance's roadside customer service also handles on-demand roadside assistance requests.

When calling this number, make sure you have your policy number handy. Also, save copies of towing and contractor bills to expedite the claims process.

How To Add Esurance Roadside Assistance

Esurance makes it easy for customers to add roadside assistance. You can add this coverage by calling 1 (800) ESURANCE (378-7262), 6 a.m . to 12 a.m., Central Standard Time.

You can also buy roadside assistance by logging into your online account or through Esurance's mobile app. After signing up, your roadside assistance coverage may not be available immediately.

Pros and Cons of Esurance Roadside Assistance Plans

Pros

Cons

Affordable coverage

No on-scene labor

Includes most basic services

Plans are only available to current customers

No exclusions based on your policy

No trip interruption coverage

The plan covers $75 of towing*

Doesn't pay for costs that exceed your plan

Available in 50 states

Plans only available to current customers

*Source: Esurance Mobile App

Pros

Affordable coverage:  Esurance provides low-cost annual roadside assistance plans for $12 a year. The cost may vary depending on your location and car insurance coverage.

Includes basic services: With this plan, you'll receive basic roadside assistance services, such as towing, fuel deliveries and flat tire changes.

No exclusions based on your policy: Esurance doesn't limit access to its roadside assistance plans based on a customer's car insurance coverage. You can also buy roadside assistance on a per-incident basis.

Covers up to $75 of towing: Esurance will pay up to $75 for each towing incident.

Available in 50 states: Esurance's roadside assistance plan is available in all 50 states.

Cons

No on-scene labor: These plans don't offer onsite mechanical repairs to vehicles.

Plans are only available to Esurance customers: Only current Esurance car insurance customers can purchase an optional roadside assistance endorsement.

No trip interruption coverage: Esurance doesn't provide a trip interruption coverage benefit for its roadside assistance members.

Doesn't cover costs that exceed your plan: Your plan won't pay for charges beyond coverage limits. For instance, you'll have to pay out of pocket if you exceed $75 in towing.

Esurance vs. the Competition


Esurance

Nationwide (Basic)

Farmers 

State Farm

Annual Cost

$12

$23

$23

$48

Service Calls

3 (or more depending on the location)

6

3

3

Tow Truck

Covers up to  $75 for a tow

Up to 15 miles included

Covers up to $150 for a tow

No limit

Winching

Not offered

Yes 

Not offered 

Yes

Lockout

Yes

Yes 

Yes 

1 hour

On-Scene Labor 

No

No  

No 

1 hour

Fuel Delivery

Yes 

Yes 

Yes

Yes

Battery-Jump Start

Yes 

Yes 

Yes 

Yes

Flat Tire 

Yes 

Yes 

Yes 

Yes

Esurance Roadside Assistance FAQs

How much does Esurance Roadside Assistance cost?

Esurance offers annual roadside assistance plans for $12, which is a lower price than most auto clubs offer. You can also opt for a pay-as-you-go option which is less economical but still cheaper than paying for a private tow company.

Can I use my Esurance Roadside Assistance plan for someone else?

Esurance Roadside Assistance is only available for vehicles listed on your policy. These plans follow the automobile, not the driver.

Do I have an Esurance Roadside Assistance plan?

You can find out whether you have an Esurance roadside assistance plan by calling 1 (800) ESURANCE(1-800-378-7262),  logging into your account or using its mobile app. Additionally, you may read your declarations page to see if you have roadside assistance coverage.

How often can I use Esurance Roadside Assistance?

Esurance limits each members' calls for roadside assistance to three per year. You may also speak with an Esurance representative at 1(800) 378-7262 to learn about your car insurance plan and limits.

How can I get reimbursed for towing? 

If you are an Esurance customer, you can get reimbursed for towing or roadside expenses by submitting the following information to the car insurance company:

  • Name and phone number
  • Esurance policy number
  • Year, make and model of your vehicle
  • Your towing bill

You can send these documents to Esurance by using the following methods: 

Fax: 1 (800) 641-6822

Mail:  Esurance/ P.O. Box 5250/ Sioux Falls, SD 57117

Buy Affordable Car Insurance that Protects Your Vehicle and Wallet

Signing up for a roadside assistance plan provides essential protection, but don't forget, you'll need other car insurance coverages to protect yourself and your vehicle.

If you're unhappy with your current policy provider, Smart Financial can help you find an affordable auto insurance plan that's right for you. Just enter your zip code below, and we'll provide you with free car insurance quotes from local and national carriers.

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