The Complete Travelers Roadside Assistance Review

Travelers roadside assistance may benefit your Travelers auto policy by providing access to roadside services like tows and battery jumpstarts. Travelers also offers a higher-tiered Premier plan for a higher cost that adds trip interruption coverage and personal property coverage.

Keep reading to learn more about Travelers roadside assistance, including how it works, costs and potential drawbacks.

On This Page

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  Travelers Roadside Assistance Overview

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  Our Thoughts on Travelers Roadside Assistance

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  Travelers Roadside Assistance Cost

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  Travelers Roadside Assistance Coverage

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  How To Request Travelers Roadside Assistance

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  How To Add Travelers Roadside Assistance

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  Pros and Cons of Travelers Roadside Assistance

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  Travelers Roadside Assistance vs. the Competition

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  FAQs

Travelers Roadside Assistance Overview

Below, we’ll briefly discuss some of the features offered by Travelers' roadside assistance plans, including the differences between their Basic and Premier options.

Our Thoughts on Travelers Roadside Assistance

Travelers Insurance offers two roadside assistance plans: Basic and Premier. Both plans offer basic roadside assistance services, such as towing, battery jumpstarts, fuel deliveries, flat tire changes and locksmith services.

With the Premier upgrade, policyholders can enjoy trip interruption and personal property coverage, which may reimburse them for certain expenses if their road trip is cut short or if personal belongings inside their car are lost in an accident covered by collision or comprehensive insurance.

Travelers Roadside Assistance Cost

Travelers doesn’t currently list their average pricing for adding roadside assistance to their auto policies, and costs will likely vary by state. On average, roadside assistance from an insurer costs between $15 and $30 annually per vehicle.^[1]

Due to the additional benefits offered, the Premier upgrade will likely have a higher annual cost than the Basic plan.

Travelers Roadside Assistance Coverage

Below, we’ll briefly cover what types of roadside assistance coverage Travelers offers and what may be left for out-of-pocket expenses.

What's Included?

Policyholders gain access to a suite of roadside assistance services through Travelers, including the following:^[2]

• Vehicle towing
• Battery jumpstarts
• Fuel delivery
• Lockout services
• Flat tire changes
• Winching

If you upgrade to the Premier plan, you’ll also receive a trip interruption benefit and personal property coverage. If you’re on a road trip and your vehicle breaks down more than 100 miles from home, trip interruption will pay $200 each day for lodging, meals and other expenses up to the maximum limit of $600. Meanwhile, personal property coverage can provide $500 for damaged or stolen personal property as part of a comprehensive, collision or glass claim.^[2]

What Isn’t Included?

If you request fuel delivery because your car ran out of fuel, Travelers will cover the cost of delivery but not the price of the fuel itself. This must be paid out of pocket.^[2]

How To Request Travelers Roadside Assistance

Emergency roadside services through Travelers are available 24/7 to Basic or Premier roadside assistance plan customers. If you have a mechanical breakdown, call the Travelers roadside assistance phone number at 1-800-252-4633 for immediate help, and Travelers will send a technician to provide your requested service.^[2] You can also submit a request for roadside assistance online or through the Travelers mobile app.

To get reimbursed for having your car towed, call the same number (1-800-252-4633) or fill out a reimbursement claim form and email it to roadsidepay@travelers.com alongside a copy of your towing invoice.^[3]

How To Add Travelers Roadside Assistance

You can easily add roadside assistance to your Travelers car insurance plan by signing in to your account using Travelers’ online portal or mobile app. You can also speak with a Travelers auto insurance agent or their customer service department.

If you don’t already have personal insurance through Travelers, you’ll likely need to enroll in coverage first, as their roadside assistance is offered as an insurance endorsement.^[2] Ensure you shop around and gather quotes from a few insurers or roadside assistance providers to get the best deal for your needs.

Pros and Cons of Travelers Roadside Assistance

Pros

• Good towing radius: Travelers roadside assistance covers the first 15 miles of a tow under the Basic plan or the first 100 miles under the Premier roadside assistance package.^[2]
• Trip interruption coverage: Upgrading to Premier coverage unlocks trip interruption reimbursement, which may cover meals, hotel stays and other expenses if your trip experiences a covered setback.
• Personal property coverage: Certain personal belongings inside your car are covered if they’re damaged or stolen as part of a covered comprehensive, collision or glass claim.

Cons

• Additional cost: Roadside assistance is an added endorsement to a standard Travelers policy and is not included. Additionally, to receive all services offered by the Premier plan, you must pay higher costs than the Basic plan — which you might view as having limited coverage for your needs.
• Limited to Travelers policyholders: Travelers roadside assistance is offered only to existing Travelers customers, so you might need to switch your insurer if you want roadside assistance coverage specifically from this insurance company.^[2]

Travelers Roadside Assistance vs. the Competition

Here’s a quick overview of Travelers roadside assistance compared to the policies of other insurers: