Everything You Need To Know About Travelers Roadside Assistance

Travelers roadside assistance is a great addition to any Travelers auto policy, providing access to tows, battery jumpstarts and other roadside emergency services. Upgrading to the Premier plan unlocks useful benefits like trip interruption and personal property coverage — however, you must have collision and comprehensive coverage to purchase this upgrade. Costing around $10 per vehicle per year for the cheapest plan, Travelers roadside coverage is fairly affordable.

With one in three U.S. drivers experiencing a vehicle breakdown each year according to Agero, having roadside coverage is a good idea. Our Travelers roadside assistance review can answer any questions you may have about this policy add-on.

Overview

Service

Basic Plan

Premier Plan

Availability

All 50 States

All 50 States

Annual Pricing

$10 per vehicle

$20 per vehicle

Service Calls

8 per year year

8 per year year

Towing

15 miles

100 miles

Battery Jump-starts

Yes

Yes

Flat Tire

Yes

Yes

Winching/Extrication

Yes

Yes

Lockout

Yes

Yes

On-Scene Labor

Yes

Yes

Trip Interruption 

No

$200 per day, up to $600

Personal Property

No

Up to $500

Contact

  • Roadside assistance: 1-800-252-4633
  • Customer service: 1-888-327-6335
  • Mobile App
 

Our Thoughts on Travelers Roadside Assistance

Travelers Insurance sells two roadside assistance coverage plans: Basic and Premier. Both plans offer all the basic roadside assistance services such as towing, battery jump-starts, fuel deliveries, flat-tire changes, locksmith services and more.

Where Travelers roadside coverage shines is its Premier upgrade. By paying about $20 per vehicle per year, policyholders enjoy trip interruption and personal property coverage. 

Trip interruption coverage pays for losses if your vehicle breaks down during your road trip getaway. Personal property coverage covers damaged or stolen property inside your car for approved collision or comprehensive claims. Comprehensive insurance by itself will not cover your personal belongings and you will usually need to rely on your home insurance policy for reimbursement.

You must have collision or comprehensive coverage in your Travelers auto policy to upgrade to the Premier roadside plan. These coverages are not always required for the Basic plan.

Travelers Roadside Assistance Cost

The cheapest roadside plan (Basic) will only cost $10 per vehicle per year, which is less than $1 per month for a single-vehicle policy. Upgrading to Premier will double the cost to $20 per vehicle per year, or less than $2 per month. These quotes were obtained from Travelers agents in Indiana and Texas — actual pricing may vary by your location.

Travelers Roadside Assistance

Policyholders will gain access to a suite of roadside assistance services with the Basic roadside assistance plan plus other useful perks by upgrading to Premier. However, there are some coverage exclusions you should remember.

What’s Included

What’s NOT Included

Towing service

Services beyond your limit

Flat-tire changes

Vehicles not covered under your policy

Fuel deliveries

 

Battery jump-starts

 

Lockout services

 

Winching/extrication

 

On-scene labor

 

Personal property coverage

 

Trip interruption coverage

 

What’s Included?

Depending on your coverage tier, the following services will be included:

  • Towing services: When you have a vehicle breakdown, Travelers will dispatch a tow operator to your location. You’ll get a 15-mile towing radius under Travelers Basic roadside assistance coverage plan and a 100-mile radius under its Premier roadside assistance plan.
  • Flat tire changes: Travelers insurance will send a service provider to switch out your damaged tire with a spare. You must supply the spare tire.
  • Fuel deliveries: Travelers insurance will send a technician to your area to deliver fuel when you run out. You must pay for the cost of fuel.
  • Battery jump-start: If your battery doesn’t start, Travelers will send a technician to restart your car.
  • Lockout services: Have a locksmith dispatched to your location and help you regain access to your car. You can also arrange for replacements for broken or lost keys — you must pay for this out of pocket, however.
  • Winching/extrication: Get your car extracted when it is stuck in terrain, such as sand, snow, mud or water.
  • On-scene labor: Travelers will dispatch a technician to your location to provide vehicle roadside services. You must pay for all costs for parts, fuels or materials.
  • Personal property coverage: Under Travelers’ Premier roadside assistance plan, you’ll receive $500 of coverage for damaged or stolen personal property as part of a comprehensive, collision or glass claim.
  • Trip interruption coverage: If your vehicle breaks down more than 100 miles from home, you’ll receive a trip interruption reimbursement under Travelers’ Premier Roadside Assistance plan. Travelers will pay $200 each day for lodging, meals and other expenses up to the maximum limit of $600.

What’s NOT Included?

You are not covered for any costs incurred for the following:

  • Services beyond your limits: If your tow is 20 miles but your Basic plan covers only 15 miles, you are responsible for paying the towing costs for the five-mile difference.
  • Coverage for vehicles not listed on your policy: Travelers roadside assistance plans follow the vehicle, not the person. You can’t use your Travelers roadside assistance plan to help out a friend whose engine won’t start.
Affordable Insurance with Roadside Assistance Plan

How To Request Travelers Roadside Services

Travelers Roadside Assistance is available 24/7 to Basic or Premier roadside assistance plan customers. Call 1-800-252-4633 for immediate assistance if you have a mechanical breakdown. You can also submit a claim for roadside assistance online or through the Travelers mobile app.

Travelers Insurance will dispatch a technician to refuel your vehicle, jump-start a dead battery or change a flat tire or some other roadside service. Neither the Basic nor Premier roadside assistance plans cover the cost of supplies, replacement parts, keys and labor. Mileage and distance limits apply.

How To Add Travelers Roadside Assistance to Your Policy

You can easily add roadside assistance to your Travelers car insurance plan by signing in to your account using Travelers’ online portal or mobile app.

Additionally, you can speak with your local Travelers insurance agent or the customer service department at 1-800-842-5075 to add this coverage. Your roadside assistance may not be available immediately.

Pros and Cons

Travelers roadside coverage carries many benefits, especially with the Premier upgrade. However, there are a few drawbacks to keep in mind.

Pros

Cons

Affordable

No services for vehicles not listed on your policy

Good towing radius

Must purchase comprehensive or collision coverage to upgrade to Premier

Trip interruption coverage (Premier)

 

Personal property coverage (Premier)

 

More service calls than others

 

Pros

  • Affordable: Travelers' roadside assistance plans are affordable, especially when considering the average cost of a tow is $109 according to J.D. Power. To compare, a Travelers Basic plan is only $10 per vehicle per year and includes flat tire changes, winching, and fuel delivery on top of towing services.
  • Good towing radius: You’ll receive a 15-mile towing radius under Travelers’ Basic roadside assistance plan and a 100-mile radius for the Premier roadside assistance package.
  • Trip interruption coverage: Upgrading to Premier unlocks trip interruption reimbursement, which covers a vehicle disablement that occurs over 100 miles from your primary residence. You’ll receive $200 per day up to a maximum of $600 for hotel expenses, meals and alternate transportation.
  • Personal property coverage: You’ll receive coverage for damaged or stolen property, including portable stereos, as part of a covered comprehensive, collision or glass claim.
  • More service calls than others: A Travelers agent specified that you receive four service calls for a six-month policy (eight calls for a 12-month policy). Other providers may limit the number of services to only three to four per year.

Cons

  • No services for vehicles not listed on your plan: Travelers roadside assistance follow the vehicle, not the person. So, you can’t use your plan for automobiles that aren’t listed in your policy.
  • Must purchase comprehensive or collision coverage to upgrade to Premier: Travelers Insurance only allows customers with comprehensive and collision insurance to upgrade to the Premier roadside assistance plan.

Travelers vs. the Competition

Our table below shows how the Travelers performs when matched up against other roadside assistance providers.

Services

Travelers Basic

Nationwide Basic

Allstate

State Farm

Annual Cost

$10

$22-$24

$79 - $149

$8-$24

Service Calls

6

3

N/A

Towing

15 miles

15 miles

Up to $100

Varies

Winching

Yes

Yes

Yes

Yes

Locksmith

Yes

Yes

Yes

Yes

On-Site Labor

No

No

Yes

Yes

Fuel Delivery

No

Yes

Yes

Yes

Jumpstart

Yes

Yes

Yes

Yes

Flat Tire

Yes

Yes

Yes

Yes

FAQs

How much is Travelers roadside assistance each month?

The Travelers Basic roadside coverage plan will generally cost around $10 per vehicle per year, increasing to $20 per vehicle when upgrading to Premier. Actual costs may vary by location.

Can I use my Travelers roadside assistance for someone else?

No, Travelers roadside assistance services are only available for automobiles listed on your policy. Coverage will only follow the listed vehicle and not the driver.

Do I have Travelers roadside assistance?

You can check whether you have a Travelers roadside assistance plan by contacting your local agent directly from the MyTravelers mobile app. You can also view, manage or update your auto insurance policy online.

How often can I use Travelers roadside assistance?

Travelers roadside coverage includes four service calls for six-month policies or eight for 12-month policies. This can vary by location.

How do I get reimbursed for a tow?

To get reimbursed for a tow, you can call 1-800-252-4633 or submit a reimbursement claim online. You will need to provide details about your policy, the insured vehicle and the tow service provider.

Key Takeaways

  • Travelers customers can add roadside coverage to their auto policy, which will include emergency services for tows, winching, lockouts, fuel delivery and more.
  • It will typically cost $10 per vehicle per year to add roadside coverage to your Travelers auto insurance policy.
  • Travelers roadside assistance will cover towing mileage up to 15 miles (Basic) or 100 miles (Premier).
  • Upgrading your roadside plan to Premier will include trip interruption and personal property coverage.

If you're unhappy with your current car insurance policy, SmartFinancial can help you find better auto coverage at the most affordable price. Enter your zip code below or call 855.214.2291 to get a free car insurance quote today.

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