Aetna vs. Humana Insurance

Which health insurance company is the best option for you and your family? Compare Aetna and Humana side by side.

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Aetna vs. Humana: What You Need to Know

In 1850, Aetna Insurance Company created a fund to sell life insurance. In 1953 the life and health divisions of Aetna separated. The company’s first president was Eliphalet A. Bulkeley. The name “Aetna” was taken from an 11,000-foot volcano in Sicily, Italy, which was also the most active volcano in Europe.

Humana is a leading managed health care company founded by David A. Jones Sr in 1961 as a nursing home company called Extendicare. In 1972 Extendicare divested the nursing home business and moved into the hospital business. They changed the name to Humana in 1974.

To learn more about each company, you can check out the Aetna Overview and Humana Overview.

What is Aetna and Humana Insurance Rating?

Which health insurance company is better? We've made it easy to compare companies side by side. See how Aetna and Humana ranked among the industry ratings.

Comparison Aetna Humana
Year Founded 1853 1961
Medicare Star Rating   3 stars (out of 5)
BBB Rating A+ A+
NAIC Complaint Index 6.27 for individual health insurance 0.40% for individual health
Market Share Percentage 4.53%  
Financial Strength Excellent  

Pros & Cons of Aetna or Humana


  • Aetna is one of the largest insurance carriers and has a vast network of providers.
  • Humana Health Insurance is a trusted and reliable source for Medicare Supplements and Medicare Advantage.
  • Humana offers commercial health insurance options.


  • It’s not very easy to buy Aetna Insurance unless it’s offered by an employer.
  • Humana Health Insurance no longer offers individual and family health plans.

Aetna and Humana Mobile Apps Options

The Aetna Health app allows you to find a doctor in your area and see estimates of what certain procedures may cost. You can also view your benefits, review account balances, and manage your claims. The App is available on ios and Android.

The MyHumana app allows users to find doctors, hospitals, and pharmacies, view claims, and pay your bill. They also offer an app called Humana Pharmacy which helps you to manage your prescriptions.

Aetna Mobile App
iOS      4.5 29.3K users
Android      3.4 2,316 users
Humana Mobile App
iOS      3.1 561 users
Android      3.9 3,372 users

Aetna and Humana Enrollment Process


Aetna is available through participating employers. You can also buy an individual or family plan directly from Aetna, the health insurance marketplace or you can get several free quotes here.

At this time, Aetna offers Medicare, Medicaid, student health insurance and international insurance. For individual and family plans, they offer plans through eHealth, which compares rates from several companies for the Affordable Care Act plans, short-term plans, and medical indemnity plans.


You can begin the enrollment process here or you can have an agent assist you for several free health insurance quotes here.

How to File a Claim with Aetna and Humana Insurance


If you use a network doctor or hospital, your claims will be submitted by that provider. If you see an out-of-network provider, you need to submit the claim yourself. You must submit a completed claim form or alternative documentation via fax or mailing address. As an alternative to sending a claim form, supply a description of services, a bill of charges from the provider and any medical documents you received from your provider.


To submit electronic claims, you or your billing agent need to use a third-party claims clearinghouse vendor, like Availity. For paper claims, you need to complete the right claim forms.

Paper claims and encounters submission addresses for Humana medical claims:

Humana Claims: P.O. Box 14601, Lexington, KY 40512-4601

HumanaDental® claims: P.O. Box 14611, Lexington, KY 40512-4611

Humana encounters: P.O. Box 14605, Lexington, KY 40512-4605

Claim overpayments: Humana, P.O. Box 931655, Atlanta, GA 31193-1655

HumanaOne® claim submissions: HumanaOne, P.O. Box 14635, Lexington, KY 40512-4633

Common Questions About Humana and Aetna Insurance


What lab does Aetna insurance use?

Aetna Insurance uses Quest Diagnostics laboratories.

How to get an Aetna Health insurance quote?

The best way to get health insurance quotes is by visiting here.

Where is the policy number on the Aetna insurance card?

The member ID number is the same as the policy number, which is at the bottom right-hand side of the front of the Aetna insurance card.

Can you get braces with Aetna insurance?

Not all dental benefits and insurance plans include orthodontic coverage. To see if you’re covered, contact member services at the number on your ID card. If you are an Aetna DMO plan member you can get orthodontic treatment from an orthodontist in the network to be covered. You do not need a referral for orthodontic treatment.


Who is eligible for Humana insurance?

If you are eligible for Medicare you are eligible for Humana Insurance. If you are a citizen of the U.S or have been a legal resident for at least 5 years and are age 65 or older and you or your spouse worked for at least 10 years (or 40 quarters) n Medicare-covered employment.

What are the Humana Part D 2020 Plans?

New in 2020 is Humana’s Walmart Value Rx Plan, which is $13.20 a month and available in 47 states plus the District of Columbia. Redesigned for 2020, the Premier Rx Plan offers broader coverage for prescription drugs. The Humana Basic Rx Plan remains the same and is designed to keep copays between $0 and $1 after a deductible. The Humana Part D plan is the prescription drug plan.

What does Humana’s Medicare Advantage Plan cover?

Medicare Advantage is a private version of Original Medicare. If you choose Humana’s Medicare Advantage over Original Medicare, you are choosing Medicare Part C, which replaces Part A and B. Humana offers HMO plans which are the most affordable. Plus, Human offers PPO plans, PFFS plans, and Special Needs Plans (SNPs). Depending on whether or not you have a chronic condition you can choose a plan based on your individual needs.

How to order OTC with Humana pharmacy online?

First, download the Humana Pharmacy mobile app (see more on this above). You can then order OTC products online through your account. You also have the option of mailing or faxing the Health and Wellness Products Order Form after filling it out.

Aetna and Humana Insurance Contact Info

Aetna Contact Info
Address 151 Farmington Ave., Hartford, CT 06156
Phone 1 (800)-872-3862
Humana Contact Info
Address 300 E. Randolph St. Chicago, IL 60601
Phone 1 (800) 654-7385

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