Liberty Mutual Insurance: Company Overview

With 5% of the market share, Liberty Mutual has been serving its customers since 1912.

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About Liberty Mutual

Liberty Mutual Group is a global insurer and the fourth largest property and casualty insurer in the U.S, ranking 68th on Fortune 100 list of the largest corporations in the U.S. The company has assets of more than $100 billion. Today the group employs over 50,000 people in over 900 locations around the globe, including 45 U.S. states. Liberty Mutual formed on July 1, 1912 as Massachusetts Employees Insurance Association (MEIA) and emerged after state law began to require that employers carry protection for their employees. MEIA provided workers’ compensation insurance to companies, and the first auto policy was sold in 1918. In 1920, the company used a then-new medium of film to teach people about workplace safety. The first Liberty Mutual home office opened its doors in Boston in 1937. In 1946, they created an emergency stop switch for escalators. In 1957 Liberty Mutual and Cornell University partnered to create a “safety car” by crash testing with dummies, something that had never been done before. In 1964, Liberty Mutual began selling life insurance though the Liberty Life Assurance Branch. The first battery-powered prosthetic elbow was created by the company in 1967. As Liberty Mutual grew, it expanded beyond North America by opening its first operation in the UK. In the 1990s, they continued to grow through acquisition of large commercial and risk carriers. In 2008, Safeco became a part of Liberty Mutual. In 2016 reaffirmed its commitment to innovation by creating Solar Labs.

Liberty Mutual’s advertising campaign, “Only Pay for What You Need,” has been ongoing and even injected with a little humor most recently. In all Liberty Mutual commercials, the Statue of Liberty is in the background.

Today, Liberty Mutual Group offers insurance for the following: personal auto, homeowners, workers’ compensation, commercial multiple peril, commercial auto, general liability, global specialty, group disability, fire and surety.

Liberty Mutual Facts & Ratings

Year Founded 1912
Market Share Percentage 5%
Financial Strength Excellent
JD Power Ranking About Average
BBB Rating A-
A.M. Best Rating a
Moody’s Rating A2
S&P Rating A
NAIC Complaint Ratio 4.55

Liberty Mutual Mobile App Rating

iTunes 4.8 26.6K user reviews
Google Play 4.2 3.8K user reviews

The Liberty Mutual app is available for iOS and android. This insurance concierge is where you can report accidents or update personal information 24/7.

Pros & Cons of Liberty Mutual Pros

  • Telematics devices which track driving behaviors can save safe drivers up to 30%.
  • Liberty Mutual Deductible Fund, which reduces and eliminates your deductible.
  • Accident forgiveness for your first accident.
  • Lifetime auto repair guarantee at one of 2,000 guaranteed repair network facilities.
  • Original parts replacement ensures that you will only be sold parts made by the manufacturer, not a third party.
  • Accident forgiveness is not available in CA and NC.
  • New car replacement is not available in NC and WY.
  • No good student discount.
  • No military discount.
  • No rideshare insurance.

Common Questions about Liberty Mutual

How long has Liberty Mutual insurance been in business?

Liberty Mutual has been in business since 1912.

Is Liberty Mutual good automobile insurance?

Liberty Mutual is the fourth largest personal lines insurer in the U.S.

What is Liberty Mutual New-Car replacement insurance?

If your car is totaled and is under one year old and has fewer than 15,000 miles, new car replacement insurance will pay for a brand new car, not just the depreciated value of your old car.

What is the process for auto claims with Liberty Mutual?

You must contact your insurance agent right after an accident, whether or not it was your fault. There are different processes for different types of claims. Speak with your insurance agent for details.

What is Liberty Mutual workers comp claims address?

You can file a claim online using Vantageport portal or by logging into your account.

How do I claim towing reimbursement with Liberty Mutual?

You can file a towing reimbursement claim online using Vantageport portal or by logging into your account.

Is Liberty Mutual a good insurance company?

Liberty Mutual has been around for over 100 years and has some excellent ratings.

How does Liberty Mutual accident forgiveness works?

If you have a clean policy for five or more years you may qualify. If you have an accident, you’ll be fully forgiven without seeing a price increase as a result of that accident.

Does liberty mutual auto insurance have good customer service?

Liberty Mutual service call centers have been recognized for customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM

What is Liberty Mutual new car grace period?

If your car is totaled and is under one year old and has fewer than 15,000 miles, new car replacement coverage replaces your car with a brand new car, not just the depreciated value of your old car.

Can I cancel my Liberty Mutual insurance policy online?

You must call to cancel a policy: 1-800-658-9857.

Are Liberty Mutual and Safeco the same company?

Liberty Mutual owns Safeco.

Do Liberty Mutual cover Uber and Lyft drivers?

Liberty Mutual does not offer rideshare insurance.

What does Liberty Mutual cover for homeowners insurance?

A standard homeowners insurance policy with Liberty Mutual covers dwelling, personal possessions, liability and additional living expenses up to limits. You can always buy add-on protection like riders and endorsement for coverage of valuables, water backup and sump pump overflow and inflation protection.

Liberty Mutual Insurance Products

Car Insurance Home Insurance
Renters Insurance Condo Insurance
Landlord Insurance Antique and Classic Car Insurance
Boat & Watercraft Insurance RV Insurance
Mobile Home Insurance Umbrella Insurance
Accident Insurance Critical Illness Insurance
Identity Theft Insurance Pet Insurance
Tuition Insurance Business Owner's Policy & Packages
Commercial Auto Equipment Breakdown
Excess Liability Insurance General Liability Insurance
Group Programs Inland Marine
Mergers and Acquisitions Commercial Property
Surety Bonds Workers Compensation

Liberty Mutual Auto Insurance Coverage

Bodily Injury Liability.

This coverage protects bodily injuries to the other driver in an accident that was your fault.

Property Damage Liability.

This coverage protects against property damage and loss of use for the third party.

Comprehensive Coverage.

This protection covers damages and loss other than that caused by a collision. It is subject to a deductible.

Collision Coverage.

This protection covers damages and loss caused by impact with another automobile, object or person. It is subject to a deductible.

Medical Payments.

This protection covers you if you’ve been injured in an accident, regardless of who’s at fault. Coverages include income continuation, loss of services, funeral expenses and child-care expenses.

Car Rental.

This coverage takes care of renting a vehicle while yours is being repaired for more than 24 hours.

Uninsured Motor Vehicle.

This protection pays for medical expenses if you’re injured in a vehicular accident caused by someone who doesn’t carry liability insurance.

Towing & Labor.

This coverage sends assistance if you have a roadside breakdown.

Gap or Loan/Lease Insurance.

Gap insurance takes care of your expenses if your loss is greater than what’s covered by your policy. For instance, if you still owe $33,000 on a car but it’s valued at 30,000, you will still have to pay off $3,000 if it’s a total loss. Gap insurance would cover that remaining balance.

Car Windshield Repairs.

Liberty Mutual will cover you if you have comprehensive or glass coverage and send a technician to fix your windshield at your home or workplace.

Accident Forgiveness.

Drivers with a clean policy for five or more years qualify and may be fully forgiven for their first accident without seeing a price increase as a result of the accident.

Lifetime repair guarantee.

After an accident, you’re guaranteed 100% repairs at one of 2,000 guaranteed repair network facilities.

New Car Replacement.

If your car is totaled and is under one year old and has fewer than 15,000 miles, this coverage provides you with the money for a brand new car, not just the depreciated value of your old car.

Better Car Replacement.

If your vehicle is deemed a total loss, Liberty Mutual will give you the money for a replacement car that is one model newer with 15,000 fewer miles than your current car.

Original Parts Replacement.

Do you know what replacement parts will be used to repair your vehicle after it’s been in an accident? Liberty Mutual guarantees original parts made by the car manufacturer, not a third party.

Liberty Mutual Deductible Fund.

This protection will reduce and eliminate your deductible.

Discounts

Righttrack telematics device discount Bundle Discounts
Online Purchase Discounts Homeowner Discount
Military Discount Early Shopper Discount
Good Student Discount Student-Away-at-School Discount
Advanced Safety Features Discount Alternative Energy Discount
Anti-Theft Device Discount Accident Free Discount
Violation Free Discount Multi-Policy Discount
Multi-Car Discount Preferred Payment Discount
Pay-in-Full Discount Paperless Policy Discount

Liberty Mutual Auto Insurance Rates by State

State Avg monthly rate
AL $62
AR $296
AZ $59
CA $179
CO $69
CT $332
DE $638
GA $25
HI $129
IA $233
ID $57
IL $49
NC $84
NE $213
NH $175
NV $268
NY $345
OH $227
OK $59
PA $284
RI $314
SC $69
SD $32
TN $220
UT $40
VA $37
WA $197
WI $269
State Avg monthly rate
KY $52
MA $249
MD $397
ME $26
MI $18
MN $51
MO $62
MS $308
MS $166
MT $43
NC $83
NH $60
NJ $21
NV $179
NY $218
OH $122
OK $52
OR $141
PA $186
RI $213
SC $104
SD $35
TN $126
TX $63
UT $14
VA $39
WA $149
WI $25

Liberty Mutual Auto Insurance Rates by Vehicle

Number of Vehicles Avg Monthly Rate
1 Vehicle $254
2 Vehicles $320
3 Vehicles $479
4 Vehicles $564
5 Vehicles $529
6 Vehicles $700

Liberty Mutual Auto Insurance Rates by Homeownership

Own/Rent Avg Monthly Rate
Own $241
Rent $273

Liberty Mutual Contact Info

Address 175 Berkeley Street, Boston, Massachusetts
Phone 1 (888) 398-8924
Website www.libertymutual.com
Facebook www.facebook.com/libertymutual
Twitter www.twitter.com/libertymutual
Youtube www.youtube.com/libertymutual
Linkedin www.linkedin.com/company/liberty-mutual-insurance

Methodology
The statistics listed on this page are from our own in house reporting. We track and record quotes that carriers have provided based on various criteria. The rates and averages shown on this page should only be used as an estimate.

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